Frequently Asked Questions

WHAT is a HOTTIE?

HOTTIES are hot water bottles. The name HOTTIE has been borrowed from Australians and New Zealanders where HOTTIES are super popular, and used by many!

WHY HOTTIES?

HOTTIES by fromtofrom are a fun, and eco-chic way to get warm in the winter! Each cozy is handmade from a combination of new and recycled fabric, so you can feel confident that what you are buying is good for you, and easy on the planet.

HOTTIES are a low tech and effective way to get warm and stay warm! HOTTIES offer heat therapy for cold feet, non-inflammatory joint pain, cramps, stomach aches, and sore muscles. (For serious medical use, make sure you consult your doctor first!)

HOTTIES are eco-friendly and use very little energy. You just need to get your hands on some hot water and off you go! No plugs and wires, and no hassle.

Oh yes, and fromtofrom is proud to finally offer the lovely German Ecolux hot water bottles. We searched far and wide for these high quality German-made bottles. Made from a high quality non-rubber, non-toxic thermoplastic, these bottles are odourless, long lasting, and leak-free! (They are even recyclable--hip hip, hooray!)

CAN I WASH THE COVERS?

Yes, all hotties are machine washable. Lay flat to dry.

CAN I USE BOILING WATER TO GET MY HOTTIE REALLY HOT?

This is not recommended by the bottle manufacturer, and therefore also not recommended by me. Avoiding boiling water will prolong the life of your bottle and also help you to avoid possible injury caused by burns.
**(With that said, I do use boiling water in my own German Ecolux HOTTIE bottle every night because I like it super hot and toasty. If you choose to use boiling water in your HOTTIE, you will be doing so at your own risk.)

HOW DO I BUY A HOTTIE?

HOTTIES can currently be purchased through my etsy shop, but check back soon, as I will be setting up my own little shop right here!

HOW DO I MAKE A PAYMENT?

After you have chosen your HOTTIE in my etsy shop, all payments can be made through PayPal. If you don't have an account, just go to www.paypal.com. It's really easy to set up, and you'll only ever have to do it once.
(If you really don't want to set up an account, you can still make a credit card or money order payment though PayPal.)

Payment needs to be made within 2 days of purchase or the transaction will be cancelled. I will ship the item once payment is received.

HOW DO YOU SHIP YOUR HOTTIES?

For packaging, I keep things nice and simple: pretty tissue paper and good old fashioned brown craft paper wrapped with love and care. No boxes or excessive packaging--yay!

WHAT ARE YOUR SHIPPING POLICIES?

I ship all items within 2-3 days of your purchase.

All shipping is done through Canada Post Standard Delivery Airmail. None of the items are shipped with tracking or insurance. However, if you want to add tracking and/or insurance, please let me know. I will provide you with the costs so you can decide.

I am giving the following estimates for shipping times, but sometimes (with fingers crossed) it gets there a lot faster!

Canada: 6-12 business days
US: 6-18 business days (depending on customs)
International: 18 business days (depending on customs)

If you require super-fast shipping, just let me know. I would be happy to get the shipping prices for you.

IS THERE ANY WAY TO REDUCE SHIPPING COSTS?

I may be able to give you other shipping options that are more economical, like shipping via surface mail, just send me a message.

I'M BUYING THIS HOTTIE FOR MY BROTHER'S GIRLFRIEND'S DAD'S MOM'S IDENTICAL TWIN. CAN YOU INCLUDE A SPECIAL NOTE IN THE PACKAGE?

If you are purchasing this item for a friend or loved one, please specify the address where you want the item shipped. I would also be happy to include a little handwritten gift card with your personal message!